Privacy Policy

Last Updated: 08/30/2025

At A Vivid Journey (referred to as “the company,” “we,” “us,” or “our”), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains the information we collect, how we use and protect it, and the choices you have regarding your personal data when you visit our website (www.avividjourney.com), services, and products. This policy also outlines the role of Wix in processing your personal data.

By using our website and services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We collect a variety of personal information from you in order to provide our services effectively. The types of information we may collect include:

Personal Information

Identity Data: Name, email address, phone number, gender, and other personal identifiers.
Account Information: Username, password, profile picture, and any other details you provide when creating or managing your account.
Contact Information: Mailing address, shipping address, billing information, and other contact details.

Information

Financial Data: Credit card numbers, debit card numbers, billing address, and other financial information provided during transactions. This information is processed by third-party payment processors, such as Square Payment Services, and we do not store it directly.

Usage Data

Website Activity: Details about how you use our website, including IP address, browser type, operating system, pages viewed, time spent on the site, referral URLs, and other interaction data. Wix's Analytics tools help us gather this information to improve our site and user experience.

Communications Data

Support Inquiries: If you contact us for customer service or support, we may collect your communication history, including emails, phone calls, or chat records.
Marketing Interactions: When you subscribe to newsletters, promotions, or respond to marketing campaigns, we may collect your engagement data.

2. How Your Information is Used

We collect and process personal data for the following purposes:

Provide Services and Products

Process and manage orders and transactions, including billing, fulfillment, and delivery.
Provide customer support and respond to your inquiries or requests.
Communicate with you about your account, products, services, or events.

To Improve and Personalize Your Experience

Analyze usage data (through Wix Analytics) to improve the functionality and performance of our website and services.
Personalize content and product recommendations based on your preferences and behavior.

Marketing and Communications

Send you promotional and marketing materials, newsletters, and offers (with your consent).
Conduct surveys, competitions, or other forms of customer feedback.

Legal and Compliance Purposes

To comply with legal obligations, such as responding to subpoenas, regulatory requests, or law enforcement inquiries.
Resolve disputes and enforce our Terms of Use or other agreements.

3. How We Share Your Information

We do not sell or rent your personal data to third parties. However, we may share your personal information under the following circumstances:

Service Providers and Partners

We share your personal data with trusted third-party vendors who help us provide services, including:

Square Payments Services: For processing your payment transactions securely.
Wix Analytics: For understanding website traffic and user behavior.
Wix Apps: Any apps provided by Wix to help us manage our website, including live chat, forms, booking systems, and email marketing tools.
Other third-party services (e.g., email marketing platforms, hosting services) that we use to provide a seamless experience.

4. Legal Compliance and Protection

We may disclose your information to comply with legal obligations, enforce our Terms of Use, protect our rights, property, or safety, and prevent fraud or other illegal activities.

5. Business Transfers

In the event of a business transaction such as a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. Cookies are small text files that are placed on your device to collect information about your browsing activity.

7. Types of Cookies We Use

Essential Cookies: Necessary for the functioning of the website and to enable basic features.
Performance Cookies: Used to collect information on how users interact with our website, including data on page load times, clicks, and user behavior.
Targeting/Advertising Cookies: Help us deliver personalized ads and promotions based on your browsing habits.

You can manage your cookie preferences through your browser settings. You may choose to disable cookies, but this may limit your ability to use some parts of our website.

8. Your Data Protection Rights

Depending on your jurisdiction, you may have the following rights in relation to your personal data:

- Right to Access

- You can request a copy of the personal data we hold about you.

- Right to Rectification

- You have the right to request correction of any inaccurate or incomplete data.

- Right to Deletion

You may request that we delete your personal data, subject to certain exceptions (such as where we are required by law to retain it).

9. to Restrict Processing

You may request that we limit the processing of your personal data under certain conditions.

10. Right to Data Portability

You receive your personal data in a structured, commonly used, and machine-readable format.

11. Right to Object

You have the right to object to certain types of processing, such as direct marketing.

12. Right to Withdraw Consent

If we process your data based on your consent, you have the right to withdraw that consent at any time.

13. Right to Lodge a Complaint

If you feel that your privacy rights have been violated, you have the right to lodge a complaint with the relevant supervisory authority in your jurisdiction.

To exercise any of these rights, please contact us at the contact details provided below.

E-mail: avividjourney@gmail.com

14. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including legal, accounting, or reporting requirements.

When your data is no longer needed for the purposes it was collected for, we will securely delete or anonymize it.

15. Security of Your Information

We take reasonable steps to protect your personal data from unauthorized access, disclosure, alteration, or destruction. These include physical, technical, and administrative safeguards, such as encryption, firewalls, and secure servers. However, no data transmission over the internet can be guaranteed to be 100% secure, and we cannot ensure the absolute security of your personal data.

16. Third-Party Links

Our website may contain links to third-party websites that are not operated or controlled by Vivid Journey. Please be aware that we are not responsible for the privacy practices of these third-party sites. We encourage you to review their privacy policies before providing any personal data.

17. Children’s Privacy

Our services are not intended for individuals under the age of 18, and we do not knowingly collect personal data from children. If we become aware that we have inadvertently collected information from a child under 18, we will take steps to delete such information as soon as possible.

18. Changes to This Privacy Policy

We may update or amend this Privacy Policy at any time to reflect changes in our practices, technology, or legal requirements. Any changes will be posted on this page with an updated date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal data.

19. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal data, or if you wish to exercise your privacy rights, please contact us:

A Vivid Journey LLC.
E-mail: avividjourney@gmail.com